For Chrystal Santos, building Perspective Learning, a business serving people with autism, is a dream years in the making. We spoke to her about the journey so far, and how the Franklin County CDC worked with her along the way.
Franklin County CDC: What brought you to serving people with autism?
Chrystal Santos: When I was in high school, we had to take a career aptitude quiz. My results pointed to a speech-language pathologist. I had no idea what that was. My basketball teammate's youngest brother has what would now be considered level 3 autism and received in home speech therapy. I asked to observe his in home session to see what a speech therapist did. This was almost 25 years ago, but I remember being inspired and sure I wanted to be an SLP. During my undergraduate studies, I interned at the New England Center for Children. After graduation, I served as an SLPA in public schools and at The Collaborative for Educational Services. In these roles, I often had a few learners diagnosed with autism spectrum disorder. I became invested in learning about AAC and functional communication more than the speech or articulation side of Speech Therapy. I chose the educational track of a Behavior Analyst over a Speech Pathologist for my master's degree, and I will have been a Board Certified Behavior Analyst for 10 years this May!
FCCDC: How do you see your business growing/changing over the next year and beyond?
CS: Starting this business has been a slow and steady process. I've done it on the side in addition to working full time in the public schools. With support from the community lending program and my family, I feel ready to jump in with both feet to provide specialized healthcare options and education to some of our most vulnerable residents. I see myself running this business full time and it growing quickly over the next year. In this field, we need to be careful because businesses can grow too fast, causing service quality to diminish and become ineffective. I want to maintain small caseloads and high-quality services. I want to provide education and support to our young learners and their families. I see us becoming well known and established in our community. My hope is that Perspective Learning will be a resource for families, a place to access not only education but also community.
FCCDC: How has it been working with the FCCDC? Would you recommend it to others?
CS: The FCCDC is an incredible resource. It has been educational and supportive. I feel heard and valued. FCCDC gave me a platform to share an idea—a dream I've been sitting on for years—and then educated me on how I can make it happen through connections and a community lending program. The FCCDC reminds me there are still people out there who want to help, who want to give community members space and resources to develop new and exciting business ideas. I'm so grateful for their time and support. 10 out of 10 recommend.
FCCDC: Anything else you'd like to add?
I never thought I would be a business owner. It seemed too risky and time consuming. These last 2 years of development have been an emotional and challenging roller coaster. I've stuck to it and put in an enormous amount of time and effort. I'm so proud of the result and the mission. I'm grateful for the love and support from my friends, family, and clients.
I'm also SO EXCITED that Perspective Learning has the opportunity to sponsor the Greenfield Girls Softball League and give back to the community. My daughter grew up in the league through the donations and sponsorship of local businesses and it's fulfilling to be able to support that experience for the next generation of ballplayers!
An Artful Space for Transformation
Back in New York, when she got laid off from a job in the art world, she decided to pursue that passion and went to the Aveda Institute, then worked at salons in Manhattan and Brooklyn. For Stephanie, hair care is a creative process.
While setting up her space and her business, Stephanie faced some challenges, including finding a plumber who would install her sink in the center of the room so that she could wash clients’ hair from above. She also learned that she needed permission to hang her sign outside in one of those “how do you know what you don’t know” moments. And her credit card reader recently has been temperamental. Business ownership is not for the faint of heart.
Stepping outside synthetic wear
How have the first months been?
Tell me about the finished product. What can shoppers expect?
Local Meat as an Economic Driver
Local Staples, Daily Delights
Molly: My parents live in Haydenville and it had been [my husband] David and my goal to move up here for many years. Working in the service industry and as a chef, I wanted to start my own project. So those two things kind of went hand in hand. And I knew that I didn't want to open something in New York City. That was just a bit too much stress and pressure. So I started looking around at different commercial properties casually two years ago. We looked at pretty much every commercial space available in the valley looking for the right home for us, and that's when we found this space, and it all really coincided very well because I didn't want to do it alone. Tawni and I had worked together for several years in Brooklyn. She hired me at a company called Poppy's in Brooklyn. And that, for me, forged our creative partnership and friendship. We had always kind of danced around the idea of one day doing something. And I got lucky that she was looking for a change and ready for something new, and to make the leap at the same time that I was. And so I convinced her to come.
Molly: Working in Brooklyn, we were constantly bringing the same products that we use here a couple hundred miles south into Brooklyn. We both worked with Myers Produce [a distributor based in South Deerfield that sources local food products] quite a lot. So we already had a baseline knowledge of the local ag landscape here. Also, my family lives here so we know a lot of these local farms are already. And that was part of the reason we felt like our home was here, because there's such a rich network of agriculture and food. This is just a piece of that puzzle that we felt like was missing, and it's just really beautiful and poetic to be able to go down the road to the fields where you see the food growing that you're getting to use, and then just letting it be beautiful in a lovely environment—that brings us a lot of joy. So, it's all about connection and community and having a place to sit with your neighbors and have a cup of coffee and enjoy a piece of focaccia that has radicchio that we bought from Red Fire Farm or Old Friends Farm or any of these other incredible farms. And we want to see a longevity, a future, in small, local agriculture. Part of that is making sure that people are purchasing their product. And we want to be able to continue to do that.
Molly: We're extremely grateful to have been shepherded through the process. This is the first time that either of us had purchased a commercial property or any property. Or gone through the process of applying for money and raising money. And the amount of guidance that we received and just cheerleading to help us get through, it was just very important to us getting to this place. We know how to cook and we know restaurants. But that aspect of the business was new to us. And so just knowing that we had people in our corner that we could call, even for reference to an accountant or a lawyer. It was an incredible opportunity to have people that we trusted, to be able to pick up the phone and call. And we knew that they were going to pick up the phone and give us their best advice. So yeah, we truly quite literally would not be open or sitting at this table right now if it wasn't for not only the financial assistance, but the educational opportunity that the FCCDC offered us. So were extremely grateful.
Kwaku Ofori (kwakuo at fccdc.org) is the Director of Lending at the Franklin County Community Development Corporation (FCCDC).
Community Lending Associate Brian Dejnak (briand at fccdc.org) is from Deerfield and brings a background in farming, emergency services, and commercial lending. He holds an Associate’s degree from Stockbridge School of Agriculture and a Bachelor’s from the University of Massachusetts in Business and Conservation Management. He has volunteered in his community doing fire service and as a Conservation Committee member, and is driven to help the local community, farms, and small businesses. In addition, he enjoys farming and spending time outdoors with family and friends. He joined the FCCDC in 2025.
